ML
Manuela L

1 reviews | Active since Mar 2015

30 Mar 2015, 08:27

ADSL LINE STILL NOT WORKING COMING ON A MONTH

Call placed with Telkom regarding my ADSL line not working on the 1/3/2015.<br> <br> on the 3rd march, a technician arrived at the house to verify issue and found that problem could be at the pole. As the neighbour works we made arrangements with the technician and the neighbour for Thursday the 5th. The technician did not arrive or called either. Escalated this to Telkom and call received from another technician on the 10th and advised him that the phone was still not working. on the 12th another technician called and we advised him that the neighbour was not home on a Friday until after 4 and he mentioned that they would try the weekend. <br> A friend at Telkom, spoke to a technician on the Friday that advised the fault was elsewhere and they were trying to get Joburg Water for the keys to trace the fault.<br> On Monday the 16th still no reply from Telkom, again my friend escalated this to senior management. Tuesday 17th another technician arrived and absolutely no clue as to what is going on with this call.<br> to date I am now a rather highly ****ed off customer that still does not have the adsl line working and very slow response on the data line, which is affecting my working remotely

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Replies (1)
Telkom
Telkom's reply30 Mar 2015, 11:35
Official
Hello manidl,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM99888.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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