JD
Johann D

1 reviews | Active since May 2010

25 Jul 2015, 19:29

ADSL LINE STILL NOT WORKING

Evening.. <br> ***<br> Service ID *** <br> <br> This line was requested, it was only installed on the 2nd request as someone IDIOT AT TELKOM close the 1st call.. With the 2nd request it was stated this line will be used at a DSL line only and needs to be actived. When the line was installed the DSL part wasn't actived, we had to wait another 2 weeks. Eventually we received a sms that its active that was 2 weeks ago, and the DSL is still not working.. The port & DSLAM were rest on numerous occasions no joy.. A Technician eventually were onside and the line was never connected in the street.. ***.. Sequantly to this the ADSL is still not working after calls to the Call Centre and some Service Agent that was TOTALLY INCOMPATENT in assisting tell Myself to contact My service Provider as the Problem is with the account I'm using as its not a Telkom account.. Even while he was on the line using the Telkom Guest account IT STILL DID NOT Work. He reset the port and conviently dropped the call.. We've contacted Telkom Support again and they informed us that the problem is with the Router. <br> <br> WELL I'VE PULLED THE ROUTER IN AT MY HOME ON MY 10MB LINE *** AS GUEST WHAT... THEY ROUTE

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Replies (1)
Telkom
Telkom's reply25 Jul 2015, 20:44
Official
Hello Taratibo,

Apologies for the frustration and inconvenience experienced, we will escalate this to our technical team to investigate and provide you with feedback.

Your reference number is SM128462

Regards,
Hilary
Telkom Social Media Team