adsl line still not syncing after 3 weeks

I've had enough of the slow and delayed services of telkom. I signed up for an adsl line 3 weeks ago and the line doesn't want to sync with my router. No it's not my router or any of that as I bought a new router from your telkom direct store. Spoke to the fault technicians And it's the same blady excuse over and over. A technician has been assigned to your fault and problem will be sorted out today or tomorrow which by the way was the same excuse over and over. Why must we pay for a service that doesn't deliver an after sales service correctly. Either we resolve this issue on the next working day or I will be forced to show this side of telkom to everyone. I was told in the beginning when the line was activated that all is working and I can use the Internet. So i cancelled my iburst account on the basis of being told my line is ready. What a load of *******. I feel that telkom is quick to take your money without the proper checks and tests to make sure all is in order. Telkom is providing the line and service yet the customer must sit in pain and agony and on the phones for 20 - 30 min to correct something that telkom is paid to do in the first place. My line ***