ADSL Line still not repaired

I logged a call on Wednesday the 11th of November online with Telkom due to my ADSL line not working. <br> Within a few minutes Telkom contacted me to inform me that they would make a turn in the afternoon. <br> It is now 3 days later and nobody has arrived to repair the line. <br> I phoned to enquire but all they could tell me is that the technician has been dispatched and that they could not give me a time frame as to when I could expect the technician to arrive. <br> I tried to re-log the call but the Telkom system does not allow for 2 calls for the same line