ADSL line still not relocated after several requests

<p><span style="color: #555555; background-color: #ffffff;">Hi, I have requested my ADSL line to be moved to a new address. The day before the long weekend someone at Telkom has cancelled the request????? Maybe because it was long weekend and they wanted to go home. This request was NOT supposed to be cancelled. The ref is ***. I then again requested the line to be moved - got a reference number which I've lost because of the move. I then got ANOTHER ref number *** but the ADSL line is STILL at the old address. Can someone please take the time to esculate this as I urgently need the ADSL line at the new address. I now stay at the new address but Telkom is not getting back to me regarding the installation date. PLEASE can we get this sorted and can the ADSL line be installed this week please. I urgently need the line. Thank you so much. </span></p>