ADSL line still not fixed after 5 weeks!

I reported a faulty ADSL line on 1 Dec. After 5 weeks and numerous phone calls and e-mails the line is still not fixed. I phoned the Telkom Call Centre nearly daily since 18 Dec and the response is always the same: \Your request have been escalated"or \""A technician has been assigned this morning who will contact you\"". Not one technician have inspected my premises or contacted me!! I wrote numerous e-mails to the Telkom Escalation Centre requesting help - after the initial two e-mails Telkom phoned me and promised a technician would contact me within 24 hours.... this never happened! The subsequent e-mails never elicited any response! Telkom's lack of service is unacceptable!!!"""