1 reviews | Active since May 2015
Adsl line still not activated
On the 1st of April 2015 I migrated from pre-paid to an open line and also took out and uncapped ADSL contract.I have received numerous sms for account being activated for open line as well ADSL activation.When I open the contract I was informed by the service consultant(Nadia) that it could take up to two week before internet line would be active for use.It's been more than a month and half now and still no adsl line activation.I have spoken to call centre and Telkom direct store numerous times and they just inform me that there are no ports available in Rondebosch east(Cape Town) area.Could someone please investigate and give a time frame when these ports will be available.How can Telkom sell a product but not deliver the service that goes hand in hand with sold product.<br> <br> Terrible service-empty promises.<br> <br> Frustrated<br> <br> Mr.K.B.Cay<br>
Thank you for your post.
Kindly be advised that we are currently looking into your line issue and we will revert back to you with feedback.
Your Social Media reference number is SM110583.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
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Thank you for your post.
Kindly be advised that we are currently looking into your line issue and we will revert back to you with feedback.
Your Social Media reference number is SM110583.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
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