ADSL line still down after week

Again Telkom does not disappoint when it comes to appalling service. For the past week my ADSL line has been out of order with Telkoms only excuse being that it's a technical network error affecting the entire area. What is strange is that people and businesses a block or so from me does not have the same outage. The problem I have with this is that 1. my ADSL line is part of my work as I am on standby and currently if something should happen at work during the night I have to drive out to the office to attend to the matter. 2. if the entire area is affected surely there are quite a few unhappy customers out there so does Telkom then not add some priority to the issue? I have asked a supervisor to contact me last week just to explain to me how this can continue for the amount of time it did, but again I'm still waiting for that call as well. As of yet I have also not received any indication of when it will be fixed either.<br> <br> I need my line fixed NOW!!! I pay for a service which I expect to have fixed, should it be interrupted in a timely manner and not have it take a week or more to rectify or just get some feedback on when it will be fixed.