ADSL Line Still Down

My line has been down since 13th Feb. Been calling daily so find out if the issue is resolves & what the SLA is to have it sorted. Not once did I get any feedback from Telkom as to progress nor an update. Just yesterday line ADSL was working for roughly 2hours.

Now I’m being told by the call centre agents I need to try an alternative which is wireless cause of cable theft...... Hello this is not my problem & I don’t see why I should be paying double to my current bill for a capped 100gig option when I signed up for uncapped....

Please sort this out Telkom. ***