wB
willem B

1 reviews | Active since Sept 2012

13 Oct 2016, 12:46

ADSL Line still active

<p>Why does Telkom not Canccell my ADSL line <br />I am still reciving emails and SMS about invoices that have not been paid if i have canncelled my Telkom account on the Mon, Jun 13, 2016 and stil recive 4 months later invoices </p> <p>You can not call the call center it ask you to type in your ID and can only get support not the accounts departmet on the line </p> <p> </p> <p>When i get someone on the line they tell me they will they have made a dispute <br />I have recived 4 sms with the same ref but still the account is open</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply14 Oct 2016, 09:06
Official

Hello willem.was.hier

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

wB
willem B's update14 Oct 2016, 10:52
Reviewer Update

Why do i only get a Ref Num back and not sorted
This is the same i am getting with the SMS