AV
Andre V

1 reviews | Active since Nov 2012

09 Apr 2016, 21:06

ADSL Line speed very low

Good day to you,<br> I have a 4Mbps ADSL line at home.<br> The line/service was cut around middle of February 2016.<br> The service was restored around 1 March 2016.<br> However, since then, the speed on the line has been severely hampered - when I do a speed test on the line I get a download speed of lower than 1Mbps.<br> I have logged numerous calls with Telkom (and even here on HelloPeter) regarding this matter and still the line speed has not been addressed and corrected (656CTK020316 / 18CTK080316 / 644CTK110316 / 78CTK080416) - even the last fault logged on 8 April has now been resolved without addressing or correcting the issue.<br> Now my data bundles which I paid for are also expiring without me being able to make use of it at all.<br> Technicians are also sent to my home, but the wrong people are sent and they cannot address the problem with the ADSL line. SERIOUSLY PATHETIC

0
Replies (1)
Telkom
Telkom's reply09 Apr 2016, 21:46
Official
Hello AViljoen_ZA,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Apologies for the inconvenience caused.

Regards,
Wesley.
Telkom Social Media Team