ML
Mohammed L
1 reviews | Active since Sept 2012
16 Feb 2016, 07:37
ADSL line speed lower than what I'm paying for
I am currently being charged for a 4Mb/s ADSL line, but my current speed has been roughly at around 2559Mb/s for over a month. I have been unable to log a fault online as it says that a previous fault is still open, whereas that fault has already been corrected and attended to, and should be closed.<br> <br> I have tried numerous times to log a fault through the call centre, to no avail. <br> <br> Please assist
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Telkom's replyOfficial
16 Feb 2016, 08:15Hello IqshaanLeetcher,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. We have interrogated the ADSL line and test results do indicate a noise on the line and we have reported and generated a fault reference number. We will relay the ref via SMS.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. We have interrogated the ADSL line and test results do indicate a noise on the line and we have reported and generated a fault reference number. We will relay the ref via SMS.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply16 Feb 2016, 08:15
Official
Hello IqshaanLeetcher,
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. We have interrogated the ADSL line and test results do indicate a noise on the line and we have reported and generated a fault reference number. We will relay the ref via SMS.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and attended. We have interrogated the ADSL line and test results do indicate a noise on the line and we have reported and generated a fault reference number. We will relay the ref via SMS.
***
Regards
Keagan
Telkom Social Media Team