RB
Ryan B

1 reviews | Active since Jun 2017

04 Jun 2017, 21:18

ADSL line speed in Brackenfell

<p>I want to upgrade my ADSL line from 4mb to 8mb, but my service provider AXXESS informed me that this cannot be done as the TELKOM EXCHANGE in Brackenfell can only go up to 4mb. Axxess requested a upgrade off the exchange from Telkom, but apparently they are not going to do this.</p> <p>I also asked Openserve when it will be upgraded and they said there is no upgrades for brackenfell area coming up in the near future. after sending numoures emails to Telkom for almost 4 months, guess what ......no one rep****....as ussual!!!! Pathetic service overall!!</p> <p>There is 20mb VDSL, not even a kilometer from my house and they still cant seem to upgrade the lines in our area.</p>

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Replies (3)
RB
Ryan B's update12 Jun 2017, 07:16
Reviewer Update

Hi

Please see below reply from Axxess. Same reply as per my complaint!

"In regards to your query, please be advised that the exchange you're connected on supports up to 4mbps.

Unfortunately the line cannot be upgraded to 8mbps."

What is the next step?

RB
Ryan B's update21 Jun 2017, 20:56
Reviewer Update

7 Days later and still no reply

RB
Ryan B's update27 Jun 2017, 11:53
Reviewer Update

Another 5 working days and once again, no reply!!!!!