JH
Justin H
1 reviews | Active since Sept 2014
07 Nov 2015, 09:22
ADSL line speed
I have a 4GB ADSL which I am paying for. Telkom has assured me I have and am paying for a 4GB line and that I have a 4GB line. I cannot get more than 1.7GB. I have phoned and reported the problem. I have gone to the Telkom office in Kempton Park. I have reported it by SMS. I have reported it via the Telkom webpage. They just fob me off every single time and say they have tested the and cannot find anything wrong. What in goodness name must I do to get Telkom to repair this problem. It has been 4 months of ineptitude and I am going crazy.
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Telkom's replyOfficial
07 Nov 2015, 10:25Hello pitbull146,
We do value your business.
We will escalate for contact to be made for further assistance, regarding your ADSL line speed.
Apologies for your experience.
Your reference: SM165333.
Regards,
Boitumelo
Telkom Social Media Team
We do value your business.
We will escalate for contact to be made for further assistance, regarding your ADSL line speed.
Apologies for your experience.
Your reference: SM165333.
Regards,
Boitumelo
Telkom Social Media Team
Best regards,
Telkom's reply07 Nov 2015, 10:25
Official
Hello pitbull146,
We do value your business.
We will escalate for contact to be made for further assistance, regarding your ADSL line speed.
Apologies for your experience.
Your reference: SM165333.
Regards,
Boitumelo
Telkom Social Media Team
We do value your business.
We will escalate for contact to be made for further assistance, regarding your ADSL line speed.
Apologies for your experience.
Your reference: SM165333.
Regards,
Boitumelo
Telkom Social Media Team
Best regards,