RV
Robert V

1 reviews | Active since Jan 2015

21 Aug 2015, 12:52

ADSL LINE SPEED

Good Day.<br> <br> This is not so much of a complaint, but more to ask about the ADSL line speeds in George, Heather Park. I have been staying in George since 1993, and am now needing a 10mb or 20mb ADSL line. I was informed that Heather Park in George is able to go up to a 4mb ADSL. Why is this? Heather Park in George in one of the upmarket areas, but it has such a poor ADSL line speed. Are there any future plans for an upgrade in this area?<br> <br> I have also been told that decisions about ADSL line speeds are based on demand. Fair enough, but do any requests for a fast line ever get captured on system? The answer is NO. When going to a Telkom store and asking for a fast line, the agent will check online and if not possible, they will just recommend Telkom Mobile. So how do you know what the demand is for an area?<br> <br> I need to get to the bottom of this as I am needing a 10mb or 20mb by December.<br> <br> My Telkom landline number is ***.<br> <br> Please can you assist with this problem.<br> <br> Regards<br> <br> Rob Vogel

0
Replies (1)
Telkom
Telkom's reply21 Aug 2015, 13:50
Official
Hello RVogel7986,


Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM136910

Regards
Luleka
Telkom Social Media Team