ADSL line service at corporate company with 10mbs

29 Jan 15 logged a case: upload speed of ADSl is less than 0,3mbs on our 10mbs line. Download speed at about 6mbs. Waited 1hour 30min to get through to call centre.<br> 2 Feb 15- I called call centre again to query- no progress. Escalated to urgent. No improvement in ADSL line performance. Waited 40min to get through to call centre.<br> 5 Feb 15- I called Telkom AGAIN- no progress. Re-log case, escalate as urgent. <br> 6 Feb 15- I called Telkom again, another 30min- then line cut off. ADSL line now at 0,8mbs download, 0,05mbs upload.<br> We are paying for a 10mbs line, Telkom ADSL Checker indicates 10Mbs line is available in the area.<br> This is a corporate account- we are dependant on ADSL for our online CRM system, without it we are crippled.<br>