ADSL LINE ****

I app**** for a 10mb ADSL line January promo. Besides constantly having to follow up on every step because my appointment was scheduled but no technician assigned to receiving the LiTbox and router extender. I am finally at the step where I need to get the 2GB mobile sim as specified by the booklet and consultant. Went into the store at Centurion mall and spoke to Wade. He gave me a sim but it is not registered on network. He said he would fix it and has not. Went into the store 2 days later and Wade was not there. None of the other staff could assist. Contact mobile department but yet again the consultant could not help. I have phone numerous times for my account as I didn't have a telkom line and spent hours in store and still I dont have my 2GB mobile sim. No department gets back to you and no one wants to fix this. Pass the buck is the name of the game. Terrible service.