ADSL line running low on speed

<p>I am so tired of having this fight with Telkom!!!! <br />I am paying for a 10mb ADSL line and it has never, ever run at that speed. Ever! That is one issue - the response to that is that I am too far from the exchange! So if, in accordance to where I am from the exchange, if the most I can ever get is 8mb - why am I not charged for an 8mb line!?! <br />**************** - that is what it is.</p> <p>OK so with that issue on ongoing one, for the last 6 months I have only been receiving between 4.5 and 6.5mb on my line. Occasionally it runs at the 8mb line (if I am lucky. But I need to keep checking because it keeps dropping down to below 5mb.</p> <p>I never see my account being charged for less of a line - always charged for a 10mb line - BUT I NEVER RECEIVE it.<br />If I don’t pay my bill the line gets cut, but if Telkom does not deliver on their promises- nothing happens!!!</p> <p>It is highly frustrating as I run a business from home where I am online all day. I must have called the Telkom customer care at least 6-8 times this year to try sort this out and each time it is the same. They will send a technician out to sort it out. but it never gets fixed. And if it does, it stops working shortly after this.</p> <p>How can a company charge you ever month for something they never deliver!</p> <p>I want my line fixed properly, for good and I want to be refunded for all the months I was not receiving the product/ service I was paying for!!!</p> <p>It must be nice to have the monopoly on the market so you don’t have to actually deliver on your promises or care about your clients’ needs at all!!! Disgusting!</p> <p> </p>