MF
Maruis F
1 reviews | Active since Sept 2018
26 Sept 2018, 12:14
ADSL Line relocation problems
I have a problem with Telkom. I log a line move(relocation) on 7 August and phoned them since then lots of times. (rev: ********** 65A talked to Nonjabulo, Rev: ********** talked to Refilwe, Rev: ********** , Rev ********** , Rev: ********** 59A) Every-time I get a new ref number and they say it will be resolved within 24-48 hours. I went to the Telkom shop in Newcastle (4 September), They ensured me the the matter will be resolved within 72 hours. It is now 26 September and still my line in not been moved to my new location. All they say is, "It is stuck in the system"
So I pay every month for ADSL I don`t have.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
12 Oct 2018, 08:51Hello MPFritz
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply12 Oct 2018, 08:51
Official
Hello MPFritz
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
MF
Maruis F's updateReviewer Update
16 Oct 2018, 09:22Thank you Noleen for your reply. Can I get any indication when my line and ADSL will be install at my new address. If the matter is not resolved by the end of the month I will reverse my debit order until my Internet is up and working. Its been now 3 months that I pay for a service I don`t have.
MF
Maruis F's update16 Oct 2018, 09:22
Reviewer Update
Thank you Noleen for your reply. Can I get any indication when my line and ADSL will be install at my new address. If the matter is not resolved by the end of the month I will reverse my debit order until my Internet is up and working. Its been now 3 months that I pay for a service I don`t have.
MF
Maruis F's updateReviewer Update
23 Oct 2018, 08:20Still no reply from Telkom in moving my line. What I`m going to do is, i`m going to reverse my payment to Telkom and also stop my debit order going of from my account. How do I pay for something I don`t have. Maybe when they phone me for not paying my account I will get some attention because when I phone telkom and have to hold on for 20+ min and then they say they will phone me back but till today, 3 months later Telkom never phoned me back. Last week (15 Ocktober) I had to drive a total of 920km to Newcastle Telkom store where I took out the contract to ask that they will help me because on the phone I`m getting nowhere The best of all they said they will phone me later the day or latest by the next day but its a week later and no phone call from them. I`m also going to write a formal complaint to ICASA
MF
Maruis F's update23 Oct 2018, 08:20
Reviewer Update
Still no reply from Telkom in moving my line. What I`m going to do is, i`m going to reverse my payment to Telkom and also stop my debit order going of from my account. How do I pay for something I don`t have. Maybe when they phone me for not paying my account I will get some attention because when I phone telkom and have to hold on for 20+ min and then they say they will phone me back but till today, 3 months later Telkom never phoned me back. Last week (15 Ocktober) I had to drive a total of 920km to Newcastle Telkom store where I took out the contract to ask that they will help me because on the phone I`m getting nowhere The best of all they said they will phone me later the day or latest by the next day but its a week later and no phone call from them. I`m also going to write a formal complaint to ICASA