Adsl line put into holding pool

I have been without Internet access for 3 weeks because Telkom have put my line into a holding pool. Furthermore they say that I have changed service providers from MWEB to antihistamine in 2014 but this is not the case. I get pushed from pillar to post at Telkom who say I must contact my isp and my sip say it is a Telkom issue. I have spent hours on the phone to Telkom and have had the unfortunate experience of dealing with Patience from Telkom wholesale who as extremely rude and unhelpful. Please Telkom put me in contact with someone who can sort this problem out before I die of old age