ADSL line problem - Telkom incompetence

I am so sick of Telkom. This is a long message, but please could you share it with all of your SA contacts? I was told by a support technician at my ISP to resort to social media.<br> For quite some time, I had a 10mbps line through Web Africa. The line was stable and syncing at a speed of around 8.5mbps...no complaints.<br> Sometime in 2014, the line started intermittently dropping, accompanied by fluctuations in speed, i.e. when it was up. After countless support calls to Web Africa, escalations with Telkom, various useless house calls made by Telkom technicians (when the line by the way flew at speeds previously never seen) nothing was remedied, but of course I had to keep on paying my bill every month. EVENTUALLY, after having being spun a story that the Telkom exchange was too far from my house...which is utter nonsense, it's just down the road...I was eventually told that the 10mbps line in my area was not stable, that it would never be replaced, and that I wouldn't have any issues if I downgraded to a 4mbps line. Much to my dissatisfaction and frustration, we dropped the line speed, only to be stuck in the exact same situation since about April last year.