ADSL Line problem. Call Logged and Closed 2 times

Hi <br> <br> My 4mb adsl line is currently running at 2.5mb. I have logged this problem for the 3rd time now. The previous 2 times the call was closed without even informing me, The last time I specifically asked that the call not be closed without confirming with me. That was not done. I have now logged this issue for the 3rd time. When logged for the 2nd time I did log a hello peter report as well . The Telkom social team picked up the call by still nothing happened. Heard from them once and then total silence. Does anything at Telkom actually work. Maybe somebody can prove me wrong.<br> <br>