ADSL LINE PENDING

I app**** for a Telkom line at the Telkom store in George Mall, I phoned Axxcess to first find out what type of line I have to register for and was told only a voice line, once I have my line number I can let them know. Telkom activated my line within that next week, thank you very much Telkom... Then I phoned Axxcess to proceed, I was then told that I need to first apply for a DSL line, which they then requested. After a few days not hearing anything from Telkom or Axxcess, I start phoning again. Phoned Axxcess, and got told they cant access my line as Telkom need to move it to an \open serve pool""; I then had to fill in a form and send my ID to request this... Now 2 days later Telkom tells me all is sorted and even sent me a screen drop; yet Axxess still cant access my line as Telkom first need to sign it off... Althout Axxcess website states that they will communicate with Telkom so you dont have to;they dont... Im being sent back and forth and dont know where else to turn to...Please can someone assist me sorting this out...please"""