ADSL line ownership transfer delay

My ADSL line used to be with Afrihost, but then I requested that it be migrated back to Telkom. This was on the 19th of November. It's been almost 2 weeks and according to Telkom the line is not with them. According to Afrihost the line is not with them either. How can no one know who the line belongs to? Telkom says that the line is still a wholesale account and that Afrihost had no right to change it to one, and it is for this reason that they cannot touch the ADSL line. I don't understand how Telkom can have no power in this scenario as they own all of the infrastructure! <br> <br> My internet worked fine until this morning, the 1st of December, so I assume that something must've changed seeing as it is now a new month. I need to have this sorted out since I use internet at home for work. The line number is ***. I would appreciate it if anyone could have a look at the status of the line and please resolve any outstanding issues.