ADSL LINE OUT OF ORDER SINCE 16 FEB

My ADSL Line has been OUT OF ORDER SINCE 16 FEB 2015 upon which I logged the call. I specifically requested someone call me BEFORE the time to ensure I am home. A technician called Roedolf Swart called me and left a message that he is at my house. His call displayed NO NUMBER and het left NO NUMBER to call him back!!! I have now logged this call 4 TIMES since then TO NO AVAIL. After a huge fight with Telkom service center this morning I have now spoken to Roedolf Swart who informed me that its TOO BAD that my ADSL has been down since the 16th - as there are clients that have been down for more than a month already and I WILL SIMPLY HAVE TO WAIT MY TURN. I then informed him that I will simply cancel my service and he responded that it is fine - I should go ahead and do so!. Seriously!!! Seriously!!! This is the way you treat customers? This is not a minor cost line - I also pay for Netflix and Showmax subs that I cannot use. Also busy with an online course that I now CANNOT ATTEND!!! And lets just clarify this - if ROEDOLF LEFT A NUMBER IN THE FIRST PLACE WHEN HE INITIALLY WENT OUT THIS PROBLEM WOULD NOT HAVE OCCURED. I am seriously irate. #TELKOMMUSTFALL