JW
Jonathan W

1 reviews | Active since Jun 2011

05 Feb 2015, 08:49

ADSL Line out of order for nearly 2 months

Myself and my aunt have never had so many problems as we have had with telkom this last two months. Our ADSL Line is constantly on and off. More off than on. It maybe works for a couple of hours every third or fourth day then it doesn't work again for days on end. We have reported the problem to Telkom numerous times, followed the instructions over the phone that hasn't helped. Every time its the same story we will send out a technician. We have been waiting more than a week and still no technician once again, We have been promised that a technician will come out and have a look at least 6 times over the last two months but to no avail. I would seriously warn any individual or business who is thinking about a telkom ADSL line to seriously reconsider the hassle is really not worth it.

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Replies (1)
Telkom
Telkom's reply07 Feb 2015, 11:12
Official
Hello jonnob,

Thank you for contacting us

We sincerely apologise for the inconvenience caused.
We are currently busy investigating and will contact you shortly.

Regards
Noleen Klein
Telkom Social Media Team