ADSL line order since july 2017

Good day. I ordered an ADSL line from telkom in July 2017. A technician came for the installation, but did do it cos of a loose distribution pole. He logged a fault, and the pole was to be replaced. Well in oct/nov a guy came out again to do the installation only to tell us the pole is the same one and has not been replaced. According to Telkom the pole was replaced but their technician saw it was never replaced. So now in February 2018, almost 8 months down the line Im still waiting on a response. The call centre is of no use as the people in their just have you hang on and give you a ref number. I checked on my telkom app this morning and it says my issues has been solved. No Internet No nothing from them