ADSL line order headaches!

I phoned the call centre on 29/05/2015 to place an order to have an ADSL line installed (ref ***A). The agent said it would be installed in about 7 days. I phoned in again today (12/06/2015) after 14 days to find out why I'm still waiting for the to be installed. The 2nd agent said that the system says that it's installed, and that she doesn't know why. She transferred me to the tech dept, but the 3rd agent said they are unable to assist, and referred me back to the sales call centre. The 4th agent said that I would need to speak to the technician, and gave me his number. I phoned the tech and he said that the order had the incorrect address, and that the call centre agent should have transferred the call so we could have a 3 way conversation, instead of giving me his number to phone myself. He also said that I will need to go to a Telkom branch to reactivate the order. All of this has wasted about 1hr of my time on the phone