ADSL line offline since 8 August 2015

I reported my ADSL line to Telkom on 8 August 2015. Today's is the 21st and the line is still not fixed. I have contacted their call center numerous times. I have logged an escalation with the call-centre agent. I even got a ref for the escalation. NOBODY GETS BACK TO ME. Today I phoned the call-center AGAIN to ask on the progress and the agent says that that actual escalation contact details is an email address [Email Removed] Why the first agent did not tell me that is beyond me! And the saddest part is that they only respond to queries on business days, so NOT EVEN A SATURDAY!. So if a log this call now (Friday) I am am going to have to wait TILL MONDAY before I have to phone TELKOM again (!) to ask when my line is going to be fixed. They were quick to install my line two months ago - seems like they don't care after that. I hope this report will reach someone THAT CAN ACTUALLY HELP ME.