ADSL line offline

<p>After about 5 calls retesting everything on my router side, with proof that there are no errors on my side. Was Eventually called the Monday when first call was raised the Wednesday, to say there is a faulty line. By the Friday after several more calls are told I can not be given a ETA for a faulty line? Really? Am still not able to work as this is my work line I connect with and work after hours.</p>