ADSL line off for more than a week. I work from ho

I reported my ADSL line is not working last week Thursday, Telkom technician came and I could see he battle to find the fault. Although he did his best. Came back and said it is an underground cable fault. Will be fixed by yesterday at the latest. STILL NOTHING!!! NO ONE reported anything else to me. I moved my line to MWEB because they promised better response time because they have an agreement with you. What the hell, there was NO response. AND I am still paying my ADSL line with Telkom as well. MWEB SAID IT WILL BE TRANSFERRED. DON'T YOU CHECK UP ON ACCOUNTS? YOU HAVE AN AGREEMENT WITH MWEB? WHY AM I STILL BILLED IF YOU TRANSFERRED MY LINE TO MWEB AND I AM PAYING THEM FOR MY ADSL LINE. I got an account emailed to me that TELKOM owes me R128 but then I received statements with total different amounts, CANCELLED IT AT TELKOM. When I got to Telkom in Woodlands the guy said I owe R989.06. Because you are still billing me for the line I transferred to and pay MWEB. AND WHAT THE HELL IS GOING ON WITH MY LINE?????? I trade Forrex professionally and sell turnkey projects in Midstream Estate, WHO IS GOING TO MAKE UP FOR MY LOSS OF INCOME??? MWEB OR TELKOM? And pls CORRECT my account.