ADSL line off for 8days no response at all

I thought the problem was with MWEB but they tested my line and told me it was the Telkom line. <br> Thanks MWEB for testing and letting me know.<br> I could not get through to report the line and went into the Woodlands Telkom shop. The ladies took their time to help people in front of me and chatted away when the clients were done. We were only 4 people waiting. The lady in front of me in the line said she's been waiting halfanhour to no awail. I left after 15min. At home I got through to report my line only after two days. It's been 4 days NO word from Telkom. I work from home. And my boys study at Unisa, they cannot submit anything..... I NEED MY ADSL LINE FIXED IN ORDER FOR ME TO HAVE MY WIFI, I PAY FOR!!!! What more can I do???