ADSL line off for 4 days and counting...

I noticed that my ADSL Line was off on Tuesday morning (26-05-2015), I contacted Web Africa (my ISP) and they assured me all is fine from there side. <br> <br> I then contacted Telkom to report the fault, the agent on the line assured me that a technician will contact me on the same day to resolve the issue.<br> <br> I called them everyday since and still the same story, I got a escalation number (693209) on Friday (29-05-2015) morning.<br> <br> On Friday (29-05-2015) I called Telkom again and the agent eventually got hold from a technician and he will hopefully sort out the issue today.<br> <br> I cannot stand to pay for a service and then not be able to use it, I have not had any issues with Telkom so far but this is really unacceptable.<br> <br>