ADSL Line off again

After logging a complaint with Hello Peter on the 30th of November, my ADSL was working during the day, but very slow at night. <br> Technicians kept on phoning me to follow up and told me that we are staying in an area were the utilization is very high.<br> My ADSL wend down totaly on the 7th of January 2016 and I have logged a call on Friday the 8th of January with Telkom, reference number 419CTK080116.<br> I have phoned on Monday the 11th of Jan 2016 and was told that they were testing the line and it was not assigned to a technician yet.<br> Again I have phoned today the 13th of Jan 2016 and was told that they were testing the line and it was not assigned to a technician yet.<br> 1) I wonder why Telkom is testing a line for 5-days and cannot come to a conclusion? Is this incompetency????<br> 2) Why can't they assign a technician to the fault? Don't they have any left anymore, were all of them retreched recently? <br> 3) Is Telkom's ISP service so pathetic that they can't run it anymore?<br> Please advise if it will be better to cancel my service with Telkom, as I cannot have an ADSL service running for just a month and then I need to report it every second month.