ADSL line Off 2 weeks Pathetic

This is the second week that I can't connect to my Telkom ADSL line, there is zero visible line, on two different routers. I have logged CALLS, spoken on your internet CHAT line. Someone on a Pretoria line phoned me and still my ADSL line is OFF. Facebook chat service doesn't respond either. I went into the Vaal Mall Telkom store, and same old story. I have paid this month and my payment is always up to date but could only use the internet for one week. What is the issue that Telkom can't repair the line, get back to us, update us on the status of the repair. All we hear is it will be on shortly, shortly is definitely not 2 weeks. I got a bulk reference 56ATK180419, our line number with the problem is ********** 386, it's Vanderbijlpark CW2 area.