ADSL Line not working since 13.01.2016

Item: Telkom
Rating: 2
Author: Markus I

I reported problems with my ADSL line on wednesday 13.01.2016. Got a SMS with my Fault reference 1065CTK130116 on the same day at 7:28 PM On Saturday the 16th i got another SMS that my fault is in hand with your technical division . On saturday morning i also saw a telkom technician climbing up the pole that with the line to my house . I asked him if he was repairing my line , which he confirmed . 30 Minutes later he left , with no info as to what the problem is and also no info when i will have a working ADSL line again . i tried to phone customer care this morning without success of getting hold of someone . When will my Line be repaired ???

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Replies (1)

Telkom's replyOfficial

18 Jan 2016, 15:47

Hello Markus1981,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM189134

Regards
Luleka
Telkom Social Media Team

Telkom's reply18 Jan 2016, 15:47

Official