ADSL Line not working since 13.01.2016

This is now the second report i am writing about this issue .<br> I have never seen such a bad customer service in my life . I reported my fault 1065CTK130116 to telkom on the 13th of January . since that i got two sms , one on the 13th to acknoledge my fault , one on the 16th progress report , your fault is in hand with out technical repair devision .Since then i phoned telkom numerous times , just to be told they are working at the problem and that they can't tell me when it will be finished . <br> The reply to my last hellopeter report from Telkom was also useless , i sent a email to [Email Removed] on the 21st and still have no answers . I pay 195 rand a month for a telephone line and over 500 for my adsl services to my ISP . and have no internet . This most pathetic thing is that i haven't received any pro active update since the 16th <br> <br>