adsl line not working for more than 10 days

On 4 April our AdSl line stopped working and we decided to call Telkom on 5 April. They logged a fault and then I got notifications the Monday to say it has been restored (via sms). We checked our router and connection and it was still not working and I decided to call again. I explained situation and they kept telling me to reboot and I requested them to send a tech out. It's been 14 calendar days now and no one has contacted or called to assist. Every time I call they tell me they have escalated it....geez, that's not good enough. You should be able to dispatch a tech within 24 hours of logging a fault. No one is taking any responsibility And all you can deal with is a call centre agent who tells you they have escalated the fault report.