ADSL line not working for almost a month

I have had no ADSL line now for close to a month. Telkom got the telephone line up and running, but cannot get the ADSL line to sync. I have tried to escalate this call 3 times already, which the call centre said they have done in the last 3 weeks, and they only gave me a escalation number 2 days ago.<br> You hold on forever to get to speak to someone who has no clue and cant give you any answers. You have to always pay your bill even though you have not had the service. <br> They \resolved"the call"