Adsl line not working for 9 days

Our adsl line stop working on 10th of December I reported the fault on the 11th of December.today the 19th of December it still hasn't been fixed.i have phoned every day to check on the progress .i have been told that It's waiting to be assigned to a technician 3 times It's at the line test centre 2 times We will escalate it every time I phoned Today I asked for a manager to phone me ,I don't think a manager will phone back,if he does he will probably tell me that he will escalate the fault