ADSL Line not working. AGAIN!

For the second time this year, my ADSL line is not working. When I reported it online on Friday, 27 March, it showed that the problem was part of a network outage and that the fault had been reported the previous day (26 March). My reference number is 86CRK270315.<br> <br> Why does this always happen just before the weekend? Nothing gets done about it until the Monday. I have received no SMS (apart from the fault reference) to tell me that a technician is working on this problem. Or any other communication for that matter.<br> <br> I am so tired of paying for a service that experiences a network outage seemingly on a monthly basis. Are you going to refund the money I pay to my ISP for a service I cannot use??? I don't think so!