ADSL Line not working

Good day,<br> Our ADSL line has not been working since Sunday 04.10.2015. We called through on Monday 05.10.2015 ad logged it as a faulty. When we followed up we were advised that the query has been opened and that we are on the waiting list for a technician to come out. They could not confirm a turnaround time.<br> This account is in my mum's name who is 67years old and cannot keep on phoning daily. Please do not give me a standard automated response with a reference number because this is not the first issue we have had with Telkom. Please can somebody look into improving Customer Service. I woul appreciate someone contacting her and getting this resolved ASAP. Please dont refer it to a department who is not going to do anything. She is paying for an ADSL line that is not working.<br> Her name: Savithri - ***