ADSL Line not working.

On the 30 November 2017 I reported my ADSL line out of order. Telkom sent a techinician out who told us that Telkom is useless and the cables are rotten and that he could not assist us as the cables need replacing and we are not the only people who have the problem. The line worked for a bit off and on and it was extremely slow. The call centre told me that they had downgrade the lines to 2mbps as the cables were faulty despite the fact that we pay for a higher speed line. The line went completely dead on the 3 January 2018, I have not been able to get answers from the call centre other than the cables are a problem, the rain has damaged the cables and the cables have been ******, and there is nothing they can do technicians are working on the line and it should be up within 24 hours. Well every day is another 24 hours. I am paying for this service, and then having to buy data to hotspot my phone in order to work. Nobody at Telkom seems to give a damn. What do I do next.