Adsl line not working

My ADSL line has not been working for the past two months.The first time I realised it I called telkom and was told the cables in my area had been ****** and they couldnt tell me when I would get the service back.Then I called several times until someone said the cables had been ordered.On the same day I went on the Telkom online chat and they told me the cables would not be replaced and they suggested I should go into their stores and ask for LTE.I went through and they checked and discovered there was no LTE option in my area so they told me to go home and someone would call me back.No one ever called.I have made inquiries about fibre because they also advertise it but the responses I get from them is that they can give me the fibre people/ support details but they dont have any control over that and they also added that they are more expensive than dealing directly with telkom.All I just want is service and now its Xmas we cant even have netflix and no one can say whats going to happen and when.I am really shocked they are still advertising their services and yet they cant even manage their current failures.This is appalling service!