adsl line not working

Hi,<br> <br> I want to know how to get my Telkom line working again.<br> our internet is suddenly not connecting stating there is an error with our line.<br> we have tried calling various times to report this, the line rings and goes dead.<br> I have also smsed a fault report and sent one online 2 days ago.<br> <br> no one has gotten back to us.<br>