1 reviews | Active since Jul 2012
ADSL LINE NOT REPAIRED FOR ALMOST 4 WEEKS
I reported a fault on my ADSL line on 21 December 2015 (Ref 594CRK211215).This was escalated twice and NEVER repaired. Although the Telkom website claims it was rectified on 31 December 2015, it is STILL FAULTY. I took my modem to Telkom Rosebank for testing, and there is nothing wrong with the device... the a problem lies with the ADSL line.<br> <br> I reported the SAME fault again under a difference reference number: 395CRK080116 on 8 January. Again, this has been escalated twice (***). However, the fault has NOT been rectified, despite being assured of a turnaround period of 24 - 48 hours<br> <br> I lodged a complaint on Hellopeter (***) on 11 January 2015. Again, I was promised that the fault would be escalated. AGAIN, NOTHING HAS HAPPENED.<br> Telkom has FAILED to respond or to fix my ADSL line for ALMOST 4 WEEKS.<br>
Thank you for making contact with us
This response serves as confirmation that your query has been received. We do apologise for the delay. As per the pending fault reference provided, the fault has been directly escalated to the assigner in the area. Fault awaits next available field technician. Further available updates will be relayed via SMS.
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Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We do apologise for the delay. As per the pending fault reference provided, the fault has been directly escalated to the assigner in the area. Fault awaits next available field technician. Further available updates will be relayed via SMS.
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Regards
Keagan
Telkom Social Media Team