ADSL LINE NOT PERFORMING THE WAY IT SHOULD

To whom it may concern.<br> <br> How and why does this happen? 4mbps line now running at 1.4mbps. Causing very slow response and timeouts. This line had been working with no problems for many many months.<br> <br> I am a paying customer and expect to get service.<br> <br> Telkom takes there money every month on time and therefore I expect to have a functional and working facility according to the product that I have signed up for.<br> <br> ADSL Line *** <br> <br> Since 10 December 2015 only syncing at 1.4mbps instead of 4mbps. Very slow and excessive timeouts.<br> <br> \Please note it is not a shaping or throttling issue. I have already contacted MWEB