ADSL line not operational

I signed up for a new Advance ADSL contract with an Aztech router at Telkom and was welcomed via SMS on the 5th August. Despite regular calls initially and daily calls since the 21st August, line resets by Telkom and assurances that the line will now work, I had to log a formal call on the 21st August. I have been informed that the case has been assigned to a technician. The telephone number from which my ADSL must operate is ***. On the 3rd September my internet is still not working and I have to pay for the bill. I have therefore referred the matter as a dispute with Telkom and hope to get some credit as I have no use of the internet. The real issue is that I am more than happy to pay but want value for money. Please help to get my ADSL line operational !!