JJ
Janus J

1 reviews | Active since Oct 2015

29 Mar 2016, 13:38

ADSL Line not meeting needs

Good day, <br> <br> I am currently on a 2Mb ADSL line with an uncapped connection through telkom. <br> This line is extremely slow and unreliable, I have logged tickets and had technicians do call outs but still no joy. It currently syncs at just over 1Mb and disconnects quite regularly.<br> <br> Bottom line is that I am too far away from the exchange to have a reliable connection, which I understand..<br> But surely I should not have to keep paying for a service that I am not getting?<br> <br> I got an email from telkom saying that uncapped LTE is now available in my suburb.<br> Would it in any way be possible for me to swich over to that service without having to still pay for the ADSL?<br> <br> This current connection is not meeting my needs at all.<br> <br> Please let me know what my options are.<br> <br> Regards, <br> <br> J. de Jager<br> <br> <br>

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Replies (1)
Telkom
Telkom's reply29 Mar 2016, 16:14
Official
Hello feeder182,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.