ADSL line not installed

I have app**** for ADSL since my wireless internet was due for upgrade and I would rather switch to broadband. Unfortunately a technician had been at my home twice already and the reply is that Telkom did not repair/connect the line as requested so he cannot continue with my line installation. My wireless contract is now cancelled and I do not get service from Telkom! <br> After standing almost 2 hours in a queue at the Telkom Direct shop they made a new appointment that came to the same outcome.<br> <br> I have trusted Telkom that they would be able to deliver a service they said they do deliver and now...no internet?<br> Come on, we hear that we do not broadcast more positive things in the media but how can we?<br> <br> Please, please let this be resolved ASAP, we pay for your salaries but cannot do so if we do not have a service.